Booking terms

Reservation fee
To book a tour a deposit of 30% will be required. This fee must be paid within 7 days of receiving your reservation to confirm the booking. This fee can only be refunded if you meet the following cancellation conditions (see below, "Cancellation conditions"). The payment is possible through an online reservation system when booking one of the multi-day tours or manually through a bank transfer or PayPal.

If booking a tour less than 7 days in advance, you will be required to pay the full price as per terms below:

Total payment
For week-long tours (tours lasting 4 and more days) booked via our website, the total payment is due 7 days before departure.

For weekend or full day tours (tours lasting from 7 hours to 3 days), the full price is due 48 hours before departure, and the payment can be made by a bank transfer or PayPal.

For half-day tours of up to 6 hours, the full price is due upon arrival, and can be made by cash or a bank transfer/PayPal.

The customer may cancel the tour without special reason as follows:

For week-long tours
a) Until 7 days prior to departure by paying the reservation fee of 30% of the booking price.
b) Later than 7 days but no later than 48 hours prior to departure by paying 50 % of the price of the tour.
c) If the tour is cancelled later than 48 hours prior to departure, the tour operator has the right to charge the full price of the tour.

For weekend and full day tours
a) Until 7 days prior to departure no charge will be made.
b) Until 48 hours prior to departure by paying the reservation fee of 30% of the booking price.
c) Later than 48 hours but no later than 24 hours prior to departure by paying 50 % of the price of the tour.
d) If the tour is cancelled later than 24 hours prior to departure, the full price of the tour will be charged.

For half-day tours
a) Until 48 hours prior to departure no charge will be made.
b) Up to the tour's starting time by paying the reservation fee of 30% of the booking price.

Customer's right to cancel the tour because of a major occurrence:
According to "General terms for package tours" a customer has the right to cancel the tour because of a major occurrence. However, LitWild applies to these tours the law for package tours which gives a tour operator the right to charge a reasonable compensation for necessary costs caused by the cancellation (like pre-paid accommodations, workshops etc). Any refund the tour operator possibly gets from the companies, as well as the own profit, will be refunded to the customer.

Please note, that in case of cancelling a tour, a customer can also request to be issued a gift card, valid for 12 months, for the amount paid.

Booking confirmation
Please check the booking confirmation carefully and inform the tour operator immediately of any mistakes (dates etc.). If the tour operator is not informed, the passenger will be considered responsible for the mistake.

Travel insurance
It is essential that a passenger is covered by adequate travel insurance.

Delayed/cancelled flights
LitWild is not in a position to offer a passenger any assistance in the event of delay at the outward or homeward point of departure. The airline concerned will be responsible for a passenger in the event of flight cancellation or delays.